Order status and Shipping: You can find more information about our ordering process
here and our shipping process
here. Your product is being manufactured just for you. This
explains why the waiting period is 3 to 4 weeks. If you haven’t found the information you were looking for, please
complete the form below and we’ll get back to you within 1-2 business days. If you have already ordered from us,
please add your order number (eg: NL-1234) to make sure we can identify your order as fast as possible. You can find
your order number in the confirmation e-mail or by logging into your account.
Returns: You can find more information about our return policy
here. If you haven’t found the information you were
looking for, please complete the form below and we’ll get back to you within 1-2 business days. If you want to send
us a return request, you can do this directly by
logging into your account and
selecting the order you would like to return.
Product Information: You can find more information about our products on each product page. To find
the FAQ related to each product, scroll down to the bottom of each product page. Assembly instructions,
adjustability guides and product care & maintenance information can be found
here. If you haven’t found the information you
were looking for, please complete the form below and we’ll get back to you within 1-2 business days.
Warranty & Claims: You can find more information about our product warranty
here. If you purchased your item directly from Steelcase and
your item is still within warranty, fill out the form below and we’ll get back to you within 3-4 business days. To
make sure we can review your claim as fast as possible, provide a detailed description of your issue and add
pictures/videos of the defect to support your claim. If you have purchased your product from one of our dealer
partners, please contact the dealer directly to organize a repair or replacement.
Payments and invoicing: You can find more information about payment and invoicing
here. If you haven’t found the information you were
looking for, please complete the form below and we’ll get back to you within 1-2 business days.
